Hestia Health took part in a conference to advance the implementation of the Patient Experience Framework for the Barcelona Dreta Integrated Health Area (AIS), an initiative promoted by CatSalut that aims to incorporate the experience of people receiving care as a key element in improving care quality.
The session, held at Hospital de Sant Pau, enabled progress in defining tools, methods and action plans for gathering, analysing and applying patient experience in care practice.
Professionals from Hestia Health Palau and Hestia Health Gràcia represented Hestia Health, sharing the main tools for gathering patient experience—surveys, participation channels and work with families—as well as the continuous improvement pathway based on analysing and monitoring results. They also identified priority areas such as advance directives, dementia care and therapeutic education.
Active participation in initiatives like this reflects Hestia Health’s commitment to continuous improvement and helps advance a more coordinated, person-centred model of care.